Policies

The Diocesan Education Council (DEC) assists the Bishop in formulating the Townsville Diocesan Catholic Education vision and identity. The DEC makes and monitors educational policies so that they are consistent with the Diocesan Mission Statement. The policy framework of the Diocesan Education Council provides a unifying focus for all Diocesan colleges, and colleges formulate additional policies to address operational aspects of school life.

Privacy Policy 

We consider all personal, sensitive and health information of parents or caregivers, students and prospective employees to be private and will only use information collected and recorded to fulfil the educational mission of the Catholic Education Office of the Diocese of Townsville. Click here for our Privacy Policy.

Kids Feel Safe

Information on Student Protection can be found on the Townsville Catholic Education Office website HERE and all processes are outlined in the Student Protection Document featured above.

Code of Conduct for Parents and Volunteers

All system schools in the Townsville Diocese have adopted a Code of Conduct for Parents and Volunteers, and all parents/carers are asked to abide by the rights, responsibilities and ethos outlined in this document.

Townsville Catholic Education Complaints Process for Parents, Guardians and Carers  

Our complaints/grievance process is contained in the Code of Conduct for Parents and Volunteers. If a parent/guardian/caregiver has a current complaint, criticism or concern, it is expected the following steps be followed in the first instance:  

  1. Speak to the appropriate school person involved (e.g. class teacher) first and try to resolve the concern with mutual respect and clear communication.  Where/if possible make an appointment with the relevant person
  2. If for some reason this is not possible, then make an appointment to see the Principal (or other nominated leadership personnel)
  3. The Principal (or nominee) should endeavour to mediate and find resolution
  4. If, having followed Steps 1-3 with no satisfaction from your perspective, you may take your complaint to Townsville Catholic Education Office for further facilitation.  

It is important to note that criticism regarding a staff member will only be heard if it is related to their professional conduct.   

Deliberate breaches and inability to respect the Townsville Catholic Education Code of Conduct for Parents & Volunteers or vexatious complaints may result in exclusion of a parent/guardian/caregiver from a school and / or possible termination of enrolment of their child/children.  

If your complaint relates to Sexual Abuse by a staff member towards a child in both a historical or current matter you should, in the first instance, contact the police. 

Mercy Campus

69 Marathon Street
Proserpine QLD 4800
P:  (07) 4945 1081  F: (07) 4945 2075

Loyola Campus

96 Renwick Road
Proserpine QLD 4800
P: (07) 4945 1414  F: (07) 4945 1415

Manresa Campus

114 Renwick Road
Proserpine QLD 4800
P: (07) 4945 1630  F: (07) 4945 1415